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Frequently Asked Questions

Depends. We need the time to prepare the property properly for your arrival. Quality Control Inspections are typically made the day of arrival. Any exceptions to the 3:00 check in have to be approved in advance. We do offer a complimentary early and late check out for VIP Guests when it is possible. Approval is necessary in advance. Some properties have a 4pm check in.

Your directions will be e-mailed to the e-mail you provided when you made your reservation, (after we receive your guest list and a copy of your Driver License) seven (7) days prior to your arrival. You will be provided with the code to the lock box where your key will be provided.

Yes, we have a minimum of 2 nights. Holidays and peak seasons may require higher minimums.

We will try to offer you up to date information on weather conditions relating to your cabin’s location. We do not give refunds due to weather conditions but we do offer Travel Insurance through CSA AKA GGA at the time of booking and highly recommend purchasing this.

Yes! We have many wonderful establishments that have offered discounts to our guests, from wonderful dining to a multitude of activities! A complete listing of those establishments will be made available to you when you arrive at your cabin!

Contact us Immediately! We cannot fix what we do not know about. We will do everything we can to make sure the issue is resolved in a timely manner.

Yes. At our properties where the maximum occupancy is above 6, we may charge a per person, per night fee. See specific property to see what the extra fee per person is. We have a maximum # of guests allowed at each property. Unless previously approved in writing by Mountain Oasis Cabin Rentals, no exceptions above the maximum can be allowed.

25 years of age. Any exception to this has to be approved in writing by Mountain Oasis Cabin Rentals.

We can’t guarantee your cell phone will have service. There are “spots” where there is no cell service, depending on the carrier and other areas where they work fine. Each cabin does have Wifi as well as a land line which you can use for emergency (911) and local calls. The cabin phone # will be provided to you along with your driving directions for those needing to contact you in case of emergencies. You may want to bring a pre-paid calling card if this presents an issue.

Lady bugs are common in North Georgia, but they are seasonal. Cabins that receive direct sun are the properties that are the most affected by them. They usually show up in early Fall and then again in Spring and generally hang around for a couple of weeks. They manage to get into cabins even though all of our properties are serviced regularly by a professional pest control service. The are completely harmless, and fortunately don’t hang around too long.

We love our pets too! We only have a few properties that are not “Pet Friendly” and we have a few that do require a pet deposit. As long as you are staying in one of our pet friendly properties, we allow up to 2 Dogs, 50# or less (no cats). We do have a pet policy and as long as the items in our policy are met, we do not charge for pets (exceptions apply). (DOGS ONLY)

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